Return, Exchange and Refund Policy
Our Return, Exchange and Refund Policy forms part of and must be read in conjunction with, website Terms and Conditions. We reserve the right to change this Return, Exchange and Refund Policy at any time.
RETURN, EXCHANGE AND REFUND POLICY
We care about our customers and our products. If you receive an order that is damaged or defective in any way, we will return, repair, or exchange that item for you. You can apply for a return, repair, or exchange within 30 days of your purchase from us. No request for return, repair, or exchange is allowed after 30 days.
How to exchange, return, or repair a defective item?
In case you have received a defective item, please send the following information to firstname.lastname@example.org.
- a photo of the issue;
- description of the issue;
- your order number or proof of purchase;
- contact information;
- whether you would like to exchange, replace or repair;
If you qualify, we will reply with a pre-paid shipping label and any further instructions.
Items with natural cosmetic imperfections or varied shape, texture, or volume are not considered defective.
How to exchange, or return a non-defective item?
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To process your return request, we require a receipt or proof of purchase by you. You also need to submit a refund request to email@example.com.
There are certain situations where only partial refunds are granted: (if applicable)
- Any item not in its original condition is damaged or it has missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after your purchase order.
Items that cannot be returned, exchanged or refunded:
- Custom Engraving
- Gift cards
Besides, in a determination to accomplish customer satisfaction, if there is an issue, you can contact us for a refund or any other issues through our email firstname.lastname@example.org.
We will refund you back in the following circumstances:
- If we conclude that the original payment was made out of fraud;
- If there is duplicate payment was made due to technical glitch, or any other error;
- If we make a refund as per the provision of our refund policy which is updated by us from time to time;
- If we consider the refund is necessary as per customer support staff as per our sole discretion.
We are happy to support you if there is any issue you can contact our back-office team for any inquiry or problem. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
If for any reason, our back office staff give confirmation of refund. Then, a refund will be made accordingly. We will also notify you of the approval or rejection of your refund.
IF you have not received a refund yet, then check your bank account or credit card statement again. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
METHODS OF PAYMENT AND REFUNDWe will refund your amount to the original payment method or credit card, once it has been processed.
The complete refund process normally takes about 3-5 working days from the date of confirmation of refund.