SHIPPING AND DELIVERY POLICY

Our Shipping and Delivery Policy forms part of and must be read in conjunction with, website Terms and Conditions. We reserve the right to change this Shipping and Delivery Policy at any time.

We (www.viking-culture.com) know that your order arriving on time for your event is VITAL. You shall order with our free standard turnaround time, we never take an order unless we are 100% sure that we can guarantee your deadline. The total delivery time is: Processing time + Delivery Time. The Shipping Fee will depend on the weight, size and type of the item(s).

For any item that was shipped, shipping charges are non-refundable. If your request for refund is approved before an item is shipped, your shipping fees will be returned.

We offer free standard shipping to the USA addresses. All shipping rates and estimated delivery times will be presented before you once the shipping address is entered by you during the checkout process.

Customs taxes according to the nature of each country shall be borne by the customer and he must be aware of its details according to his country.

Every order receives a tracking number before it leaves our facility. From the time it leaves our doors to the time it gets to yours, you’ll always know where your package is.

If the tracking shows that the item is delivered without delivery to your location then you can apply for the refund by contacting us on our email support@thevikingculture.com

Our Standard/Regular Delivery: Standard delivery time is 3 to 7 business days and 1 day for processing.

SOMETHING MISSING IN THE DELIVERY:

We often send out orders in several different packages, so these may arrive at different times. Please note that this does not mean you will be charged any additional delivery cost. However, if you are still concerned about your missing item(s), please go to late deliveries to track your missing item(s).

ORDER CANCEL:

Please accept our apologies, occasionally we have to cancel orders for some reasons:

Product unavailability: We try to get as much choice as possible on to our website, and occasionally we have to cancel orders when the ordered product is unavailable.

Customer cancellation: If you have requested to cancel part or all of your order.

If your order has been cancelled you will be sent one of two emails:

Part of your order is cancelled	Sorry, we were unable to deliver all the items in you ordered. You will receive a full refund to the original payment method used for the cancelled items.
Your order has failed our security checks	Sorry, the order you recently placed with us has been cancelled because the details associated with the order have failed our internal security checks. You will not be charged for your item/s. Please contact our Customer services team for further details.